Shipping policy

This policy explains where we ship, how long it takes, and what to expect regarding customs charges outside the European Union.

Rush Museum is a trading name of Francisco José Domínguez Fernández, NIF 28649351E, Calle Cerro de la Atalaya 24, 41089 Quinto, Dos Hermanas, Seville, Spain. You can reach us at hola@rushmuseum.art.

We sell two kinds of product and they travel differently. Books and periodicals are held in stock and shipped by us from Spain. Fine Art Prints are made individually to your specification after you order, and are produced and shipped from Germany. Read the part that applies to what you are buying.

1. Where we ship

1.1 Books and periodicals

We ship internationally from Spain. The destinations currently available are the ones you can select at checkout. If your country does not appear in the address selector, we are not able to ship there at the moment.

Availability changes as we complete regulatory registrations in new markets, so the checkout is always the accurate list.

1.2 Fine Art Prints

Fine Art Prints ship worldwide, with the exception of the United Kingdom and the European Union. Spain is the only destination within the European Union to which we ship them.

This is a deliberate restriction on our side and not a comment on your address. If you are in the EU outside Spain, or in the UK, you can still order our books and periodicals as normal.

A small number of overseas and dependent territories are outside our production partner's delivery network and cannot be served even where the parent country can. If your address falls into this category, the checkout will tell you, or we will contact you before taking the order any further.

2. How long it takes

2.1 Books and periodicals: dispatch

We dispatch orders within 7 working days of receiving payment. Most orders leave well before that.

If we cannot meet this because an item needs reprinting or is temporarily unavailable, we will contact you by email as soon as we know, tell you the expected date, and offer you the choice of waiting or cancelling for a full refund.

2.2 Fine Art Prints: three stages

A Fine Art Print does not exist when you order it, so there are three stages rather than two.

1. Production. Your print is made individually: printed, mounted, framed, glazed and inspected by hand. This normally takes around 9 working days from the moment the order is released to production.
2. Dispatch. The finished print leaves the production facility in Germany. You receive tracking by email at this point.
3. Transit. Delivery time depends on the carrier and the destination.

The estimated delivery date for your specific print and destination is confirmed in the email we send you. Because production time varies with size and finish, and transit varies with destination, we give you that estimate individually rather than publishing a table that would be wrong half the time.

Express delivery is not available for Fine Art Prints, at any price, to any destination. Orders cannot be rushed or prioritised.

2.3 Transit times for books and periodicals

Once your parcel is handed to the carrier, delivery time is in their hands. As a guide:

Destination	Typical transit
Spain	2 to 5 working days
Rest of Europe	4 to 10 working days
Rest of the world	7 to 21 working days

These figures are indicative. Customs inspections, carrier delays, remote addresses and peak periods can extend them, and we cannot commit to transit times on the carrier's behalf.

2.4 Maximum delivery time

Unless we have expressly agreed a different date with you, we will deliver your order within 30 days of the contract being concluded, under Article 109 of the Spanish Consumer Protection Act (Royal Legislative Decree 1/2007).

If that deadline passes and you have not received your order, you may ask us to deliver within an additional period appropriate to the circumstances. If we fail to deliver within that additional period, you are entitled to terminate the contract, and we will refund everything you paid without undue delay.

3. Tracking

Every order ships with tracking. You will receive the tracking number by email when your parcel is dispatched.

4. Shipping addresses

You can ship to an address different from your billing address. Please check the delivery address carefully before completing your order, as we cannot redirect a parcel once it has been handed to the carrier.

For Fine Art Prints this matters more than usual: the print is made for that order and a failed delivery cannot be resolved by sending a replacement from stock, because there is no stock.

5. Who makes and ships Fine Art Prints

Our Fine Art Prints are produced for us by WhiteWall Media GmbH, Europaallee 59, 50226 Frechen, Germany, a specialist fine art laboratory. Your print is made and dispatched from their facility and travels directly to you. It does not pass through Spain.

Two consequences worth knowing before you order:

• The parcel carries WhiteWall's branding, and the finished work carries their quality seal on the reverse. This is normal and is not a sign that your order has gone astray.
• Customs documents show WhiteWall as the sender. We cannot change this.

Your contract is with us. Whatever happens to your order, write to hola@rushmuseum.art and we will deal with it. Please do not contact the production facility directly; they handle these orders through us and are not able to help you.

6. Customs, duties and import taxes outside the European Union

This section matters if your delivery address is outside the European Union.

The price you pay us covers the goods and the shipping service. It does not include any customs duties, import taxes or clearance fees applied in your country.

Where such charges apply, they are set by the authorities of the destination country, they are payable by you as the importer, and they are outside our control. Carriers usually collect them before or at delivery, and some add their own handling fee.

We cannot tell you in advance what these charges will be, as they depend on your country's rules and thresholds, and those rules change. If you are unsure, your national customs service can tell you what applies.

6.1 Books and periodicals

These ship from Spain and are declared by us. We do not declare goods at a lower value than their sale price, and we do not mark commercial shipments as gifts.

6.2 Fine Art Prints

These ship from Germany and are declared by our production partner, who appears as sender on the customs paperwork. Please note that a framed, glazed print is not classified as a book, and that any duty relief or low-value threshold you may be used to for printed books does not apply to it. Duties, import taxes and clearance fees are likely, and in several countries they apply from the first euro regardless of the value of the parcel.

Please budget for this before you order a print. A refused or abandoned parcel is expensive for both of us, and for the reasons explained in section 7 it cannot simply be resold.

7. Undelivered parcels

If a parcel cannot be delivered and comes back, for example because the address was incomplete, nobody was available, or charges in the destination country were not paid, we will email you at the address on your order to agree how to proceed.

For Fine Art Prints, the parcel returns to the production facility in Germany rather than to us. A second delivery attempt, including to a corrected address, involves a new shipping charge. Where a parcel is refused or goes unclaimed because import charges were not paid, those costs are yours.

8. Damaged parcels

If your order arrives damaged, write to hola@rushmuseum.art with photographs of the item and of the packaging. We will resolve it at no cost to you.

Fine Art Prints travel framed and glazed, and carrier claims for them have a short deadline, so please tell us as soon as you can and keep the packaging until your case is closed. Our Refund policy explains how this works.

9. Prints made to a specification you give us

If we agree a size, framing or finish with you by email rather than from the options on a product page, the timings in section 2.2 are a starting point only. We will give you a specific estimate before you commit, and it will usually be longer.

10. Questions

Write to us at hola@rushmuseum.art. We normally reply within two working days, and in any event within fourteen days.

 

Last updated: 14 September 2026